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Agreement incorporates the Mindreef Support Solution into NetSuite's NetFlex Partner Program
Hollis, NH — August 30, 2005 — Mindreef®, Inc., a
leader in Web services diagnostics solutions, today announced that
NetSuite, the leading provider of on-demand business management
software, has chosen Mindreef to provide the support solution for its
hosted Web services integration offering. Under the terms of the
agreement, NetSuite will leverage the Mindreef Support Solution — a
NetSuite-branded version of Mindreef SOAPscope — to incorporate
Mindreef’s award-winning Web services diagnostics tools and processes
into its NetFlex Solutions Program.
"Web services support teams face a number of unique challenges," said
Mindreef co-founder Frank Grossman. "They’re working with a more
technically sophisticated customer base, solving problems that are
difficult to reproduce, and supporting Web service APIs that lack a
user interface, leaving no visual frame of reference with which to
collaborate on problems."
The Mindreef Support Solution includes Mindreef SOAPscope®,
the award-winning Web services quality and diagnostics application that
allows support teams and customers to diagnose and resolve Web services
problems collaboratively within an intuitive, highly visual
environment. It also includes a suite of best practices that helps
organizations provide high-quality support while driving down costs
through more efficient support processes and techniques.
"The Mindreef Support Solution is helping us provide the proactive,
responsive Web services support our customers require," said Justin
Foster, vice president of services and support for NetSuite. "We have
informed our customers using Web services that we are standardizing our
support efforts on the Mindreef Support Solution. Having customers
provide us with Mindreef SOAPscope workspace files reduces our
time-to-resolution dramatically, ensuring a positive customer
experience while lowering our support costs."
"We’re very excited to play a role in NetSuite’s Web services support
offering," said Grossman. "NetSuite has taken a bold step in leveraging
Web services for high volume, on-demand business computing, and we’re
glad to see the Mindreef Support Solution contributing to their
success."
About NetSuite
NetSuite enables companies to manage all key business operations in a
single, integrated system, which includes customer relationship
management; order management and fulfillment, inventory management,
finance and product assembly; e-commerce and Web site management; and
employee productivity. In addition, NetSuite is delivered as an online
service, so there is no hardware to procure, no large, up-front license
fee, and no complex set-ups. Finally, NetSuite's patent-pending
"real-time dashboard" technology provides an easy-to-use view into
role-specific business information that is always up-to-date. For more
information about NetSuite, visit www.netsuite.com.
About Mindreef
Mindreef, Inc. is delivering the industry’s most comprehensive Web
services diagnostics system, enabling application developers, testers,
operations, and support staff to address the problem-solving challenges
of distributed applications. Mindreef is a private company, venture
backed by Kodiak Partners. For more information, visit www.mindreef.com. |
