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Request Help or Report a Bug

Please send feedback or problem reports to support @ mindreef.com.

The subject line of your mail should include a brief description of the issue for our tracking system. Please attach a workspace file including all relevant SOAP messages and WSDL contracts.

Bug reports should include:

  • Product name and version (from the About link under Settings or Server Settings)
  • Exact text of any error messages
  • A workspace file containing the contract (WSDL), messages or test script needed to reproduce the problem. To save a workspace to a file, press the "Download" button on the Workspace toolbar or tab.
  • Instructions for reproducing the problem.
  • If you are having trouble invoking or resending messages, please tell us:
    • Does your network require you to forward messages through a corporate HTTP proxy?
    • Are you using any of the following: HTTPS, basic authentication, NTLM authentication, SSL client certificates, cookies, WS-Security?
  • If you are having trouble capturing messages, please tell us:
    • How you are generating the client requests (which SOAP toolkit or SOAP testing tool?)
    • How many machines are involved, and the location of the client, the server, and the collector.
    • The method you are using to capture messages (packet capture, HTTP proxy, or port forwarding)
    • Does your network requires you to forward messages through a corporate HTTP proxy?
    • Are you using any of the following: HTTPS, basic authentication, NTLM authentication, SSL client certificates, cookies?
    • What files are in the spool directory of your collector installation?
  • If you are having trouble testing for WS-Security, please tell us:
    • Which WS-Security settings you used
    • Are you trying to override settings from a security profile?
  • If you are using Policy Rules Manager, and you are having a problem with a custom rule, please add the rule to a new profile under Policy Setup, download it, and send us the profile file.
  • Browser and version (if reporting a user interface issue)
  • The URL of the page you were on when the problem occurred
 
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